Your simple, safe and fast shopping at Moultazimoun


FAQ:

How do I place my order?


1 / You just have to create an account on our site by inserting your email and your delivery details for an express order.

For a classic order, you must create your personal space at registration using your email address and the password of your choice.

2 / Select the products of your choice by adding them to your basket

3 / Choose your delivery method

4 / Choose your payment method.

How do I know if my order has been processed?


As soon as you have made your payment on our site, you will receive a confirmation email from us indicating that your order has just been validated. This email includes the products you purchased and the amount you paid for that purchase.

Then we will inform you of the shipment of your order by emailing you the tracking number of your package.

In case of unavailability of a product, we will contact you to indicate a later delivery date or the possibility of benefiting from a credit note or a refund according to your choice.

What is the delivery time?


Delivery times are 24 to 48 hours from the moment your package is made available to the carrier of your choice for France.

For Europe, the delivery time is between 3 and 5 days depending on the country.

For the world outside Europe, the delay is between 5 and 8 business days depending on the delivery destination.

How do I track my order online?


All you have to do is consult the link with the tracking number of your package that we will communicate by email on the day your package is shipped.

How can I contact you?


You can contact us:

• By phone on +33820 69 01 09 from Monday to Friday from 10 a.m. to 5 p.m.

• By chat via our online chat.

• By email on our contact form available on this link

Can I come and buy your items in store?


Our items are sold only in our online store

What types of payment do you accept for my order?
The accepted payment methods are:

• Payment by credit card

• Payment by Paypal

• Payment in 3X free of charge from 150 € of purchase by credit card

• The bank transfer.

If a product does not suit me, can I make a return?

If the article does not suit you, you have a period of 14 days after the delivery date allowing you to retract.

In order for your exchange, credit or refund request to be taken into account, you must make a return respecting our return conditions which you can consult on this link