Conditions exchange, return and refund:
Carefully fold the product in its original packaging *
In case of receipt of a product does not match the original (another product, size error, color etc.), cross pen barcode stuck on the product packaging.
• Go to "my account" and click on "my merchandise returns" and print the "return slip" that must be inserted in your package.
• Insert the product (s) in the original packaging and in the package
• Go to the nearest post office to you to drop your package there.
Returns fees: The shipping costs are the responsibility of Moultazimoun only in the following cases:
=> Return due to an error on our part in the preparation of your parcel For example: Parcel delivered with error of size, color or product different from the products initially ordered.
=> Defective product with an apparent defect.
In both cases above, postage returns will be charged to Moultazimoun. The refund will be made on your bank account.
MOULTAZIMOUN - PHILEA SOLUTIONS
Zone industrielle des 3 ponts
266 rue de la croix d’Arles
With this information, your return will be processed within 24 hours after sending the information, otherwise the treatment will be longer.
TERMS OF REFUNDS
Below, photos corresponding to the compliant and noncompliant returns: