STEP 1 : Go to your account and click on "Returns manager"
STEP 2 : Click on the "return" button next to the articles concerned"
STEP 3 : Fill out the form by choosing an exchange or refund and the quantity of items.
STEP 4 : Select the reason for the return.
STEP 5 : Explain in detail the reasons for the return, accept the return conditions and click on "Propose".
Your return request is now done.
Our counselor will very quickly validate your return and contact you by email.
Here are the steps to return your order:
Conditions exchange, return and refund:
Carefully fold the product in its original packaging *
In case of receipt of a product does not match the original (another product, size error, color etc.), cross pen barcode stuck on the product packaging.
• Go to "my account" and click on "my merchandise returns" and print the "return slip" that must be inserted in your package.
• Insert the product (s) in the original packaging and in the package
• Go to the nearest post office to you to drop your package there.
Returns fees: The shipping costs are the responsibility of Moultazimoun only in the following cases:
=> Return due to an error on our part in the preparation of your parcel For example: Parcel delivered with error of size, color or product different from the products initially ordered.
=> Defective product with an apparent defect.
In both cases above, postage returns will be charged to Moultazimoun. The refund will be made on your bank account.
62 Place du Gangui
- Contact us obligatorily by mail:
- The return parcel number provided by your post, and you will quickly receive either a refund or a credit code with which you can reorder.
With this information, your return will be processed within 24 hours after sending the information, otherwise the treatment will be longer.
TERMS OF REFUNDS
- Send your parcel within 30 days.
- Refunds are made within 15 days maximum on your bank account or Paypal.
- Only products are reimbursed (not postage) except our error.
- A fee of € 5 will be deducted from your refund for orders that have benefited offered shipping (restocking fees, packaging, feedback management, re-labeling).
- A penalty of € 7 for non compliant fraudulent return not meeting our return conditions.
- Return your product in its original packaging with the right barcode owned.
Below, photos corresponding to the compliant and noncompliant returns:
X Improper return Return compliant